Team Lead, Customer Care
Lighthouse
About this role
A Customer Care Team Lead at Lighthouse oversees a team of Technical Support Specialists, driving operational excellence and process improvements for Business Intelligence products. The role involves team leadership, performance monitoring, and cross-functional collaboration to ensure high-quality support delivery.
Skills
About Lighthouse
lighthouse-careers.comLighthouse is a technology company that provides a commercial intelligence and pricing platform for the travel and hospitality industry. Its software helps hotels and short-term rental operators analyze market demand, benchmark competitors, and optimize revenue strategy using real-time data and analytics.
Recent company news
Yahoo FinanceKMS Lighthouse Recognized As a Leader in KMWorld's "100 Companies That Matter in Knowledge Management 2026"
18 hours ago
VarietyWhalar Group Launches Lighthouse Studios to Build a TV-Like Schedule of Creator Content, Sets Joint Venture With Cole Bennett’s Lyrical Lemonade
2 days ago
The Newark AdvocateErlich Law Firm Files Federal Race Discrimination Lawsuit Against Lighthouse Document Technologies in Seattle
1 day ago
Business WirePaychex Wins Two 2026 Lighthouse Tech Awards
3 days ago
MSNBoat that damaged Hudson-Athens Lighthouse owned by Coeymans-based company
4 days ago
About Lighthouse
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Lighthouse.
Salary
$90k – $120k
per year