Team Lead, Admin Support
D2L(1 month ago)
About this role
The Team Lead, Admin Support oversees a team that provides technical and administrative support for the D2L Brightspace LMS and related tools. The role blends hands-on technical escalation ownership with leadership, operational oversight, and project participation to ensure timely resolution of client issues. The lead drives documentation, process improvements, cross-functional collaboration, and continuous improvement in service delivery.
Required Skills
- Coaching
- Mentoring
- Performance Management
- Team Leadership
- Technical Troubleshooting
- LMS Support
- SaaS Support
- Case Management
- Documentation
- Process Improvement
+10 more
About D2L
d2l.comNew Relic is a cloud‑based observability platform that provides full‑stack visibility into applications, infrastructure, logs, metrics, and distributed traces. Its New Relic One SaaS offering unifies telemetry, real‑time dashboards, alerting, and analytics (NRQL) so engineering and DevOps teams can detect, investigate, and resolve performance and reliability issues across cloud‑native and hybrid environments. The platform includes APM, infrastructure monitoring, log management, synthetic monitoring, and serverless/container integrations, and connects to major cloud providers and toolchains. Organizations use New Relic to speed root‑cause analysis, reduce downtime, and optimize resource usage by correlating operational data across the stack.
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