Team Lead, Customer Experience
Fig
About this role
A Customer Experience Manager at Fig focuses on improving customer satisfaction and operational efficiency through proactive problem-solving, quality assurance, and cross-functional collaboration. The role involves managing complex customer issues, optimizing AI tools, and driving continuous improvement in customer interactions.
Skills
About Fig
fig.caFig Financial is Canada’s first fully digital lender, offering online personal loans with competitive APRs and fast decisions. The company emphasizes simplicity and speed — no paperwork or in-person visits — so applicants can receive loan offers in minutes. Fig uses technology-driven underwriting to streamline the lending process and lower costs for borrowers. Its services target Canadians who want accessible, convenient alternatives to traditional bank loans.
Recent company news
Security BoulevardRSAC 2026 Innovation Sandbox | Fig Security: Guardian of the Reliability of Security Detection Systems
2 days ago
MarketBeatLightspeed Management Company L.L.C. Acquires Shares of 183,511 Figma, Inc. $FIG
2 days ago
Business InsiderRead the pitch deck of an ex-Google Cloud exec who raised $38 million to catch 'silent' security failures
2 weeks ago
CNBCFigma stock jumps 15% as company sees AI monetization accelerating growth
1 month ago
Cleveland MagazineMyles Garrett Highlights Big Fig’s Expansion Beyond Plus-Size Market
1 month ago
About Fig
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Fig.
Salary
$70k – $80k
per year