Team Lead, Market Operations

Carvana(4 days ago)

St. Louis, MOOnsiteFull TimeManager$63,297 - $84,298 (estimated)Market Operations

About this role

The Team Lead in Carvana’s Market Operations oversees the local Carvana hub and is accountable for the market’s overall success, customer experience, and team development. This role serves as the primary leader for a team of Customer Advocates and supports market launches, operations, and logistics while representing the market to upper management.

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Required Skills

Team Leadership
Employee Development
Operations Management
Logistics
Customer Service
Strategic Planning
Process Improvement
Reporting
Performance Management

Qualifications

Bachelor's Degree

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.