Team Lead, Operations (Premier)

Philip Morris International(13 days ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeManager$30,000 - $45,000Operations

About this role

The Team Lead, Operations (Premier) oversees the daily activities of call center associates, ensuring they meet performance and service standards. The role involves coaching, monitoring, and managing team performance, as well as handling escalated customer issues and team communication. It also includes administrative responsibilities related to employment status and team development.

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Required Skills

Coaching
Team Management
Customer Service
Performance Monitoring
Communication
Problem Solving
Employee Relations
Training and Development

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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