Team Lead, Product Enablement & Education

Aircall(7 days ago)

HybridFull TimeManager$127,373 - $166,449 (estimated)Product Enablement

About this role

Aircall is a customer communications platform that integrates voice, SMS, WhatsApp, and AI to help sales and support teams improve efficiency and customer experience. Their focus is on leveraging AI-powered tools to automate routine tasks and deliver real-time guidance, supporting rapid growth and product innovation.

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Required Skills

Product Enablement
Customer Education
Content Creation
Instructional Design
Cross-functional Collaboration
AI
Sales Enablement
Knowledge Base
Training
Product Marketing

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.

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