Team Lead, Support Escalations
Domino Data Lab(9 days ago)
About this role
The Support Escalations Team Lead at Lyft is responsible for managing and supporting a customer support team to deliver exceptional customer experiences. They lead operational strategies, coach team members, analyze data, and collaborate with cross-functional teams to drive continuous improvement in a fast-paced environment.
Required Skills
- Leadership
- Customer Service
- Data Analysis
- Coaching
- Project Management
- Process Improvement
- Communication
- Relationship Building
- Time Management
- Critical Workflows
About Domino Data Lab
careerpuck.comPuck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.
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