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Team Lead, Technical Services at Axis Communications - ApplyBlast

Team Lead, Technical Services

Axis Communications

3 months ago

4.3 on Glassdoor

Chelmsford, MA, United States

Onsite

Full Time

Senior

0 applicants

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About this role

A Team Lead, Technical Services at Axis Communications leads a team delivering world-class technical support via telephone, online helpdesk, and live chat. The role involves managing escalations, coaching staff, analyzing metrics, and fostering a culture of continuous improvement to enhance customer and employee satisfaction.

Responsibilities

Lead, coach, and mentor team members to enhance skills and performance
Manage team performance, conflict resolution, and daily direction
Ensure timely handling of service requests and evaluate processes for improvement
Conduct performance assessments to identify training needs and create development plans
Act as the main point of contact for escalations and resolve complex inquiries

Skills

Qualifications

Bachelor's degree in computer science or related IT field5+ years of professional experience in a service or support environment2+ years of people leadership experience

About Axis Communications

axis.com

Headquarters

Lund, Skåne, Sweden

Company Size

1001-5000 employees

Founded

1984

View Profile

Axis Communications is a technology company that develops network video, access control, intercom, and audio solutions for security and business operations. The company is known for its IP-based surveillance cameras and related software and services, serving customers across industries such as public safety, transportation, retail, and enterprise security.