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Helpdesk Support Agent at LevelUp - ApplyBlast

Helpdesk Support Agent

LevelUp

2 months ago

4.2 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

The Helpdesk Support Agent provides internal support by troubleshooting business applications, managing user access, and handling live chat inquiries via Slack and Zendesk. The role requires extensive experience with Salesforce and NetSuite, as well as 2–3 years of live chat customer service, to resolve issues, document workflows, and coordinate escalations with engineering and business teams.

Responsibilities

Provide guidance and troubleshooting support to internal teams on business applications usage
Manage system access requests and resolve issues via Slack and Zendesk
Escalate complex issues to relevant departments and document interactions

Skills

About LevelUp

levelup.support

Headquarters

Stockport, England, United Kingdom

Company Size

51-200 employees

Founded

2017

View Profile

LevelUp is an offshore hiring and HR support company that connects businesses with full-time talent in the Philippines, offering savings of up to 70% on salary costs with no lock-in contracts. They manage the end-to-end hiring process including sourcing, vetting, onboarding, payroll, and ongoing HR support across roles in customer support, IT, marketing, sales, finance, and more. Founded in 2017, LevelUp acts as a long-term recruitment and HR partner, allowing clients to lead the work while LevelUp handles the people operations.