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Team Lead, Technical Support at Pressable - ApplyBlast

Team Lead, Technical Support

Pressable

4 months ago

Remote

Full Time

Manager

0 applicants

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About this role

Pressable is seeking a player‑coach to lead its 24/7 Technical Support team, combining hands‑on customer assistance with coaching and performance management of support engineers. The role involves handling complex WordPress and hosting issues, developing training programs, and collaborating cross‑functionally to improve customer satisfaction and operational efficiency.

Responsibilities

Manage and mentor a team of Technical Support Engineers
Handle complex customer issues and perform website performance audits
Develop and implement support strategies and training programs

Skills

About Pressable

pressable.com

Headquarters

San Antonio, Texas, United States

Company Size

51-200 employees

Founded

2010

View Profile

Pressable is a managed WordPress hosting company that provides fast, secure, and scalable hosting for WordPress websites. It offers managed infrastructure, performance optimization, security, backups, staging, and expert support for businesses, agencies, and developers.