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Team Lead, Technical Support at NICE - ApplyBlast

Team Lead, Technical Support

NICE

1 month ago

3.8 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

The Team Lead, Technical Support at NiCE provides advanced technical support and mentorship to resolve complex customer issues, ensuring service restoration and root cause analysis. This role involves managing escalated cases, improving support processes, and collaborating with internal teams and third-party providers to enhance customer satisfaction and operational efficiency. The position requires deep expertise in networking technologies, telecommunications, and software platforms within a remote, fast-paced environment.

Responsibilities

Provide advanced technical support and resolve complex customer issues
Mentor colleagues and improve team communication and troubleshooting processes
Analyze logs and network data to determine root cause of software problems

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.