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© All Rights Reserved. ApplyBlast.com
Hire Horatio CX
We are seeking a proactive and detail-oriented Team Lead to oversee daily team operations and drive excellent service within the BPO sector. The role involves leading a team of CX Associates, managing multi-channel communications, and ensuring SLA compliance through performance tracking and process improvement. This position requires strong leadership skills and hands-on expertise in project management to optimize service standards and resolve complex escalations.
Headquarters
New York, New York, United States
Company Size
1001-5000 employees
Founded
2018
Hire Horatio CX is a customer experience and business process outsourcing company that helps brands deliver customer support, back-office operations, trust and safety, and related operational services. The company works with growing businesses to provide scalable people operations and CX solutions, with a focus on service quality, training, and operational efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Hire Horatio CX didn’t post a salary, so this is our estimate from similar listings.