Team Leader, Call Center

Altasciences(5 months ago)

Montreal, QuebecOnsiteFull TimeJunior$73,553 - $98,033 (estimated)Call Center

About this role

The Team Leader, Call Center at Altasciences oversees the Participant Recruitment Agent team, providing preliminary clinical trial information and pre‑screening volunteers while ensuring compliance with study protocols and Good Clinical Practices. This role involves coaching staff, managing call volumes and scheduling, and maintaining high customer service standards in a fast‑paced, bilingual environment.

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Required Skills

Coaching
Mentoring
Scheduling
Bilingual
Customer Service
Compliance
Training
Call Management
Recruitment
Performance Feedback

Qualifications

High School Diploma
College Degree

About Altasciences

altasciences.com

Contract research organization specialized in seamless, end-to-end, early phase drug development, we act to get your most promising compounds into and through early phase clinical trials.

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