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Team Leader Claim Support at Sedgwick - ApplyBlast

Team Leader Claim Support

Sedgwick

5 months ago

3.2 on Glassdoor

Sydney, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

A Team Leader for Claims Support at Sedgwick will lead a team of colleagues to ensure efficient, compliant claim management and exceptional customer outcomes. The role involves coaching staff, managing workflows against KPIs, and collaborating with clients and loss adjusters. This position focuses on driving performance, resolving escalations, and fostering continuous improvement within the claims department.

Responsibilities

Lead and optimize daily claims team operations and workflows
Coach and develop team members through audits and structured plans
Manage escalations and client complaints to meet expectations
Drive performance against KPIs and service level agreements
Ensure strong collaboration with clients and loss adjusters

Skills

About Sedgwick

sedgwick.com

Headquarters

United States

Company Size

10001+ employees

Founded

1969

View Profile

Sedgwick's tech-enabled risk, benefits, and integrated business solutions include comprehensive claims management and loss adjusting across industries.