TEAM LEADER DE CONTACT CENTER A DISTANCIA
Millicom(30 days ago)
About this role
The Team Leader for Remote Contact Center at Tigo oversees the remote contact center operation supporting multiple countries and contributes to the company's mission to connect people and develop communities. The role focuses on ensuring alignment between operations and internal teams to maintain high-quality service delivery and operational effectiveness.
Required Skills
- Cost Control
- Deliverable Review
- Billing Reconciliation
- KPI Design
- Strategic Planning
- Cross-Functional Coordination
- Quality Assurance
- Resource Management
- Client Communication
Qualifications
- Bachelor's Degree in Business Administration
- Bachelor's Degree in Commercial Engineering
- Bachelor's Degree in Social Communication
- Bachelor's Degree in Systems Engineering
- 2 Years Supervisory Experience
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
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