Team Leader - Global Escalations

Deliveroo(1 month ago)

RemoteFull TimeSenior$90,088 - $121,870 (estimated)Deliveroo Cost Center Hierarchy

About this role

The Global Escalations Team Leader at Deliveroo manages a team responsible for handling complex and high-risk escalations across the company's global operations. The role involves decision-making, collaboration with multiple departments, and strategic improvements to reduce escalation volume and enhance customer outcomes.

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Required Skills

Leadership
Escalation Management
Risk Management
Stakeholder Management
Data Analysis
Policy Development
Crisis Management
Customer Service
Process Improvement
Cross-functional Collaboration

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.

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