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Manager, Client Solutions CoE (Escalations) at Manulife - ApplyBlast

Manager, Client Solutions CoE (Escalations)

Manulife

2 months ago

3.9 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Manager

0 applicants

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About this role

The Manager, Client Solutions CoE (Escalations) leads a team responsible for intake, prioritization, coordination, and resolution of complex client issues across Group Annuity, Open Architecture, and Member Pension Solutions. This role oversees end‑to‑end escalation management, partners with multiple business units, and drives process improvements to enhance client experience and reduce resolution times.

Responsibilities

Lead and develop a team of Triage Analysts and Solutions Coordinators
Oversee end-to-end escalation management process
Monitor performance metrics and implement process improvements

Skills

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.