Team Leader III - Unilingual (PT)

Philip Morris International(1 month ago)

São Paulo, BrazilOnsiteFull TimeManager$99,923 - $132,439 (estimated)Operations

About this role

A Team Leader III - Unilingual (PT) is a frontline manager responsible for supervising a unilingual Portuguese-speaking contact center team at Concentrix’s São Paulo location. The role ensures alignment with company standards and policies while supporting overall service delivery and operational objectives.

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Required Skills

Coaching
Performance Management
Attendance Monitoring
Call Escalation
Team Meetings
Communication
Mentoring
Scheduling
KPI Monitoring

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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