Team leader Korean Traveloka

Philip Morris International(7 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeManager$89,634 - $119,542 (estimated)Operations

About this role

The Team Leader, Operations for Korean Traveloka is a managerial role based in Kuala Lumpur overseeing a group of call center associates. The position acts as the link between frontline staff and senior management to maintain operational continuity and ensure adherence to company policies and service expectations. It supports team development and represents the program within the broader organization.

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Required Skills

Coaching
Team Leadership
Performance Management
KPI Monitoring
Escalation Handling
Attendance Monitoring
Communication
Scheduling

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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