Team Leader
Probe Group(2 months ago)
About this role
A Team Leader at Probe Group oversees a Contact Centre team, ensuring operational performance and acting as the link between agents and management. The role supports staff development and upholds customer experience standards within a fast-growing, client-focused company.
Required Skills
- Team Management
- People Management
- Call Monitoring
- Coaching
- Feedback
- Problem Solving
- Communication
- Reporting
- Scheduling
- Quality Assurance
+3 more
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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