Team Leader, Onsite (Charlotte, NC)

Philip Morris International(1 month ago)

United States, Charlotte, NCOnsiteFull TimeManager$45,120 - $47,000Customer Service

About this role

A Team Leader, Onsite (Charlotte, NC) at Concentrix is a frontline supervisory role within a global customer experience organization. The position is based in a 24/7 call center and is embedded in a people-first culture that emphasizes development and career growth. It offers benefits and opportunities for internal advancement within a diverse, inclusive workplace.

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Required Skills

Coaching
Team Leadership
Performance Management
Communication
Escalation Handling
Attendance Monitoring
KPI Management
Time Management

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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