Team Leader (Onsite)
Concentric(1 month ago)
About this role
The Team Leader, Operations role at Concentrix oversees a team of call center associates to support delivery of high-quality customer experiences. This position focuses on leading a frontline team to ensure operational performance targets are met while fostering a people-first, inclusive culture in an onsite office environment.
Required Skills
- Call Center
- Team Leadership
- Coaching
- Performance Management
- KPI Management
- Customer Escalations
- Workforce Monitoring
- Team Meetings
- Employee Engagement
- Scheduling
+2 more
Qualifications
- Associate's Degree
About Concentric
concentrix.comConcentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.
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