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Team Leader Operations at Octopus Energy Group - ApplyBlast

Team Leader Operations

Octopus Energy Group

15 hours ago

Roma, Lazio, Italy

Onsite

Full Time

Manager

0 applicants

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About this role

The Team Leader Operations role at Octopus Energy Italia involves leading and supporting a customer service team in Rome, ensuring excellent client support through strategic planning and daily coordination. The position requires fostering a positive team culture, managing workloads, and identifying training needs while maintaining service quality standards. This dynamic role evolves with the company's growth, focusing on problem-solving and team well-being.

Responsibilities

Coordinate daily Operations team activities and define priorities
Support team members with training and professional development
Monitor call and request handling times to ensure excellent customer service

Skills

About Octopus Energy Group

octopus.energy

Headquarters

London, England, United Kingdom

Company Size

1-10 employees

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Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.