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Customer Success Executive at Octopus Energy Group - ApplyBlast

Customer Success Executive

Octopus Energy Group

2 days ago

London, England, United Kingdom

Hybrid

Full Time

Executive

0 applicants

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About this role

The Customer Success Executive supports the Scheme Delivery team by managing day-to-day, non-commercial activities for B2B employer schemes, ensuring smooth operations and a hassle-free client experience. This role involves resolving issues quickly, handling complaints and escalations, and driving improvements to internal processes based on customer feedback and operational data. The position requires strong communication skills and a customer-centric approach to maintain high satisfaction and efficiency.

Responsibilities

Serve as key point of contact for day-to-day non-commercial scheme activities
Analyse customer feedback and operational data to identify friction points
Lead and deliver projects aimed at enhancing customer experience

Skills

About Octopus Energy Group

octopus.energy

Headquarters

London, England, United Kingdom

Company Size

1-10 employees

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Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.