Team Leader
Probe Group(4 months ago)
About this role
The Team Leader at Probe Group manages the performance of assigned Customer Service Agents and applies strategic processes to improve team and account outcomes. The role focuses on driving efficiency, training, quality assurance, and meeting or exceeding assigned KPIs. It also emphasizes maintaining operating rhythms, fostering a productive team culture, and ensuring a safe workplace while liaising with stakeholders to support continuous improvement.
Required Skills
- Team Performance
- Coaching
- Quality Assurance
- Training
- Process Improvement
- Stakeholder Communication
- Productivity Management
- Development Plans
- Workplace Safety
- Operating Rhythm
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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