Team Leader
TaskUs(3 years ago)
About this role
A Team Leader at TaskUs manages the day-to-day planning and operations of a customer support team within a BPO environment, ensuring adherence to schedules and service level agreements. The role emphasizes developing teammates through coaching, huddles, and performance development to deliver superior customer experiences.
Required Skills
- Team Leadership
- Coaching
- Training
- Scheduling
- Performance Management
- SLA Management
- KPI Tracking
- Customer Support
- Phone Support
- Email Support
+4 more
About TaskUs
taskus.comTaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.
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