Team Leader

Philip Morris International(6 months ago)

Lima, PeruOnsiteFull TimeManager$81,085 - $108,630 (estimated)Operations

About this role

The Team Leader, Operations is a managerial role overseeing a group of call center associates at Concentrix’s Lima location. The position acts as the primary supervisory link between staff and management, ensuring team alignment with company policies and business goals. It is focused on maintaining operational standards and supporting program management within the operations function.

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Required Skills

Team Leadership
Performance Coaching
KPI Management
Escalation Handling
Attendance Monitoring
Communication
Mentoring
Time Management

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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