Team Leader
Sun Life(1 year ago)
About this role
A Call Centre Manager who leads and develops a team of customer care representatives to deliver consistent service and quality standards. The role focuses on fostering employee retention and growth, promoting a coaching culture, and driving continuous improvement aligned with company values.
Required Skills
- Team Management
- Employee Retention
- Leadership
- Coaching
- Mentoring
- Metrics Analysis
- Training
- Recruitment
- Change Management
- Process Improvement
+1 more
About Sun Life
sunlife.comSun Life is a financial services company providing financial planning, life insurance, health insurance, investments and more.
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