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Team Leader at TaskUs - ApplyBlast

Team Leader

TaskUs

5 months ago

4.1 on Glassdoor

Indore, India

Onsite

Full Time

Junior

0 applicants

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About this role

As a Team Leader at TaskUs, you will drive performance and deliver superior customer experiences for technology sector clients by managing day-to-day team operations. This role involves coaching agents to meet SLAs and KPIs, handling HR-related issues, and acting as a liaison between the team and management. You will facilitate team huddles, provide training to improve weaknesses, and create performance reports while ensuring adherence to schedules.

Responsibilities

Manage day-to-day planning and operations of the customer support team
Coach teammates to continuously hit goals and achieve performance metrics
Train and develop team members through coaching sessions and feedback
Act as a liaison between the team and other departments or management
Document client feedback and create reports on team performance

Skills

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.