Team Leader/Subject Matter Expert - Contact Center

Philip Morris International(8 months ago)

Abu Dhabi, United Arab EmiratesOnsiteFull TimeManager$100,234 - $132,851 (estimated)Customer Service

About this role

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You will coach and develop your team, driving continuous improvement through the adoption of best practices.

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Required Skills

Team Leadership
Customer Service
Performance Management
Coaching
Client Management

Qualifications

Graduate Preferred

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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