SCUK Contact Centre Team Leader (12 Month FTC)
Santander(1 month ago)
About this role
As a Contact Centre Team Leader at Santander Consumer Finance UK, you will oversee a team of 12-15 employees, guiding them to achieve individual and team goals while ensuring an excellent customer journey. This hybrid role involves performance management, coaching, recruitment, and handling escalated customer issues.
Required Skills
- Team Management
- Coaching
- Customer Service
- Quality Assurance
- Performance Evaluation
About Santander
santander.comSantander is a global banking group headquartered in Spain that provides retail, corporate and investment banking, payments, asset management and insurance across Europe, Latin America and other markets. Its stated purpose is to help people and businesses prosper, guided by the values Simple, Personal and Fair, and it serves customers through a mix of branch networks and digital channels. Companies and consumers choose Santander for its broad product set, international footprint and focus on digital innovation and sustainable finance.
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