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Teamlead, Contact Center at Renmoney - ApplyBlast

Teamlead, Contact Center

Renmoney

6 months ago

3.4 on Glassdoor

Lagos, Lagos, Nigeria

Onsite

Full Time

Manager

0 applicants

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About this role

The Teamlead, Contact Center role is responsible for overseeing the operations of the contact center within the Financial Services industry. This position involves managing the team to ensure efficient handling of customer inquiries and support. The role focuses on maintaining high service standards and driving customer satisfaction.

Responsibilities

Lead and manage the contact center team to ensure high-quality customer service
Oversee daily operations and implement process improvements for efficiency
Train and mentor staff to enhance performance and achieve departmental goals

Skills

About Renmoney

renmoney.com

Headquarters

Ikoyi, Lagos, Nigeria

Company Size

501-1000 employees

Founded

2012

View Profile

Renmoney is a leading fintech company based in Nigeria that specializes in providing a range of financial services including personal and business loans, savings accounts, and investment products. With a focus on improving accessibility to banking services, Renmoney offers innovative solutions designed to meet the needs of both individuals and businesses. The company is committed to fostering financial inclusion by making financial products easily accessible and user-friendly through its platform.