Workforce Manager - Contact Center
IntellaTriage
About this role
A Workforce Manager - Contact Center oversees staffing and operations for a contact center, ensuring efficient service delivery and team performance. The role involves managing schedules, training, and performance metrics to support organizational goals.
Skills
Qualifications
About IntellaTriage
intellatriage.comIntellaTriage is a healthcare services company that provides after-hours nurse triage support for hospice and home health organizations. Its remote clinical teams help patients and families access timely guidance while enabling providers to improve responsiveness, care continuity, and operational efficiency in the healthcare industry.
Recent company news
PR NewswireHat Trick for IntellaTriage as the Triage Company Makes the Inc 5000 Fastest-Growing Companies List for the Third Time
Aug 12, 2025
Hospice NewsIntellaTriage Acquires NurseLine
Feb 15, 2024
Home Health Care News29 Of Home-Based Care’s Fastest-Growing Companies
Aug 15, 2024
PR NewswireIntellaTriage Announces Key Leadership Promotions to Drive Growth and Innovation
Mar 13, 2025
Private Equity Stakeholder Project PESPPrivate Equity Healthcare Acquisitions – October 2022
Nov 28, 2022
About IntellaTriage
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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