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Teammate - Indonesian at TaskUs - ApplyBlast

Teammate - Indonesian

TaskUs

5 months ago

4.1 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role involves providing inbound and outbound telephone support alongside email and live chat assistance for clients. Teammates will handle customer complaints, perform basic troubleshooting, route calls, and document interactions while adhering to client quality guidelines and KPIs. The position requires maintaining confidentiality and participating in mandatory trainings.

Responsibilities

Handle inbound and outbound customer calls professionally
Resolve customer complaints using standard troubleshooting techniques
Document all customer interactions in line with SOPs
Meet and exceed client-mandated key performance indicators
Route calls to appropriate resources and escalate priority issues

Skills

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.