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Teammate - Vietnamese at TaskUs - ApplyBlast

Teammate - Vietnamese

TaskUs

5 months ago

4.1 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

TaskUs is seeking a Teammate to manage inbound and outbound calls, handle email and live chat support, and provide data research functions for technology clients. This role involves troubleshooting, resolving customer complaints, documenting interactions, and escalating priority issues to ensure high customer satisfaction and adherence to client KPIs. The employee will also maintain confidentiality of login credentials and participate in ongoing training programs to uphold company policies.

Responsibilities

Handle inbound and outbound customer support calls efficiently
Resolve customer complaints and manage escalated issues
Provide timely responses via email and live chat channels
Document customer interactions and maintain data accuracy
Meet and exceed client-mandated Key Performance Indicators

Skills

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.