Tech Manager, Customer Support, Actimize
NICE(19 days ago)
About this role
A Technical Support Manager at NiCE leads AML Customer Support operations for International Markets (EMEA & APAC), overseeing a team of approximately 16 L2/L3 AML Support Engineers. The role focuses on ensuring high-quality delivery for NiCE Actimize AML customers and partnering with cross-functional teams to support enterprise deployments and product reliability.
Required Skills
- AML
- Technical Leadership
- Incident Management
- Root Cause Analysis
- Customer Communication
- Case Management
- ServiceNow
- AWS
- SaaS
- Escalation Management
+3 more
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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