Tech Process Senior Specialist

The Tech Process Senior Specialist serves as a critical bridge between global frontline support, Product Engineering, and the Center of Excellence, acting as the final line of defense for complex technical challenges. This role involves resolving high-priority escalations, managing the end-to-end bug reporting lifecycle, and architecting knowledge management frameworks for new product launches. The specialist also focuses on upskilling support teams, driving product improvements through root-cause analysis, and leveraging data-driven insights to enhance the customer journey.