Tech Support Help Desk

The Technical Support Help Desk serves as the first point of contact between end users and the IT organization, providing first-level support, troubleshooting, and triage for issues and service requests. The role involves accurately documenting details in the IT service desk tool, resolving issues upon first contact when possible, and escalating complex problems to subject matter experts. This position requires strong technical knowledge, effective communication skills, and the ability to work in a fast-paced environment.