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Tech Support Specialist 1 at NICE - ApplyBlast

Tech Support Specialist 1

NICE

1 month ago

3.8 on Glassdoor

Carlsbad, California, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Tech Support Specialist 1 provides front‑line technical assistance for Nice Audio/Power product lines via phone, email, and live chat, handling inbound calls, troubleshooting installations, and supporting dealers and internal teams. The role also involves training colleagues, maintaining knowledge base content, and backing up the team lead as needed.

Responsibilities

Provide front-line technical support via phone, email, and live chat
Assist dealers with product design and installation troubleshooting
Create and maintain knowledge base content and train team members

Skills

Qualifications

Associate degree

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.