Technical Account Associate, Otter - Mexico City

Otter.ai(1 month ago)

Mexico City, MexicoOnsiteFull TimeMedior$93,852 - $126,172 (estimated)Customer Success

About this role

This role acts as a technical liaison between Otter, restaurant partners, and external POS providers to support integrations and drive partner success. The position partners closely with Technical Account Management, Sales Engineering, and product teams to prioritize feedback and enable smooth onboarding and growth. The role is office-based in Mexico City and emphasizes close cross-functional collaboration.

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Required Skills

Process Improvement
Cross-Functional Collaboration
Technical Troubleshooting
Project Management
Technical Account Management
Sales Engineering
Merchant Onboarding
Partner Management
Product Feedback
Technical Documentation

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About Otter.ai

otter.ai

Otter.ai is an AI-powered meeting assistant that provides real-time transcription, searchable transcripts, automated summaries, highlights, and action items for meetings and conversations. It supports live captions and in-meeting chat, speaker labeling, and integrations with tools like Zoom, Google Meet, calendars, and collaboration platforms to capture and share notes. Otter’s web and mobile apps let teams organize, search, and collaborate on meeting content to speed follow-up and knowledge sharing. It also offers admin and security controls for business and enterprise use.