Scale Customer Engineer, LATAM Market - Mexico City

Aircall(13 days ago)

Mexico City, MexicoOnsiteFull TimeJunior$59,073 - $79,677 (estimated)Customer Success

About this role

Aircall is an AI-powered customer communications SaaS used by 22,000+ companies. The Scale Customer Engineer (SCE) in Mexico City focuses on enabling long-tail and SMB/Core customers to activate and adopt Aircall through scalable, customer-facing onboarding and enablement efforts. The role works cross-functionally to improve the scaled onboarding experience and ensure customers realize value quickly.

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Required Skills

Webinar Delivery
Onboarding
Customer Monitoring
Presentation
CRM Management
Documentation
Data Analysis
Escalation Management
Cross-Functional Collaboration
Technical Translation

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.