Technical Account Engineer (TAE)

Zoom(1 month ago)

RemoteFull TimeSenior$148,413 - $199,094 (estimated)Customer Services

About this role

A Technical Account Engineer on Zoom’s Premier Elite Support & Services team works with Elite customers to address complex technical challenges related to Zoom’s collaboration platform. The role sits within Customer Services and focuses on improving customer experience as a dedicated post-sales technical contact for enterprise voice, video, and contact center products. The position supports cross-functional collaboration with engineering and other teams to ensure customer success.

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Required Skills

Unified Communications
SIP
H.323
SBC
PBX
SIP Trunking
Voice Troubleshooting
Video Troubleshooting
Packet Analysis
IVR

+6 more

Qualifications

Bachelor's Degree in Computer Science, Engineering or MIS
CCNA
CompTIA Network+
Wireshark
VCP
AWS Certification
Azure Certification
ITIL
Microsoft Certified Associate/Expert

About Zoom

zoom.us

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.

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