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Technical Account Manager (APAC) at Smartcat - ApplyBlast

Technical Account Manager (APAC)

Smartcat

1 day ago

3.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Account Manager (APAC) serves as the trusted technical expert for Smartcat's customers, providing 24/7 support and resolving complex escalations using AI-first problem-solving. This role involves managing a portfolio of accounts, overseeing technical onboarding and integrations, and collaborating with internal teams to drive customer success and product improvement. The position requires strong troubleshooting skills, experience with localization or translation industries, and the ability to communicate technical concepts to diverse stakeholders.

Responsibilities

Resolve complex customer escalations using AI-first problem solving and technical troubleshooting
Own technical onboarding and implementation including API integrations and SSO setup
Monitor technical health signals and provide expert technical support to enterprise customers

Skills

About Smartcat

smartcat.com

Headquarters

Wilmington, Delaware, United States

Company Size

201-500 employees

Founded

2016

View Profile

Smartcat is an AI-native global content platform that helps businesses translate, create, and manage multilingual content at scale. It combines AI translation, human workflows, collaboration tools, and automation to support localization for marketing, product, and business communications.