Technical Account Manager (Customer Success Manager)
NICE
About this role
The Technical Account Manager at NiCE serves as the primary technical and strategic liaison for key customers, ensuring they succeed with NiCE products and services and become long-term, loyal clients. The role supports customer retention and product adoption, collaborates with internal teams to influence product improvements, and contributes to company growth objectives.
Skills
Qualifications
About NICE
nice.comIndustry
Technology
NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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About NICE
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for NICE.
Salary
$146k – $195k
per year