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Technical Account Manager - Enterprise Support Engineer at lexisnexislegalprofessional.com - ApplyBlast

Technical Account Manager - Enterprise Support Engineer

lexisnexislegalprofessional.com

17 days ago

Sao Paulo, Sao Paulo, Brazil

Hybrid

Full Time

Medior

0 applicants

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About this role

The Enterprise Support Engineer provides advanced technical support and engineering-level investigation for complex production issues within the LexisNexis Risk Solutions Anti-Financial Crime Platform. This hybrid role in São Paulo requires deep troubleshooting across cloud-native and on-premises environments, including Kubernetes, OpenShift, and various enterprise applications. The position involves end-to-end case ownership, root-cause analysis, and collaboration with cross-functional teams to ensure service reliability for top banking and financial institutions.

Responsibilities

Investigate and troubleshoot complex technical issues across cloud-native and on-premises deployments
Analyze application logs, container platforms, and infrastructure to identify root causes
Manage end-to-end support cases and validate defect corrections for enterprise customers