Technical Account Manager

Motive(1 month ago)

RemoteFull TimeSenior$136,298 - $182,649 (estimated)Global Technical Support

About this role

The Senior Technical Account Manager at Motive is part of the Global Technical Support organization providing white-glove, executive-level service and technical advocacy for Strategic/Enterprise/Mid Market customers. The role focuses on proactive customer engagement, ensuring product adoption and seamless experiences while coordinating with Product and Engineering to drive product and process improvements. The TAM acts as the primary technical point of contact for assigned accounts and is responsible for ownership of escalations, communication, and overall customer satisfaction.

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Required Skills

Relationship Building
Technical Support
Account Management
Escalation Management
Customer Communication
Root Cause
Troubleshooting
SQL
Log Parsing
Scripting

+15 more

Qualifications

BS in Computer Science or Engineering
U.S. Export Authorization

About Motive

gomotive.com

The company is a digital product and web design studio that builds branded, responsive websites and marketing experiences for startups and growing businesses. They specialize in modern WordPress-based development, UX/UI and visual design, performance optimization, and integrating media and conversion-focused components (video, calls-to-action, and polished interactive elements). Their work emphasizes clean, reusable design systems, fast load times, and mobile-first layouts to improve user engagement and conversion rates.