Technical Account Manager

Awardco(4 years ago)

HybridFull TimeSenior$139,884 - $186,912 (estimated)Customer Success

About this role

The Technical Account Manager (TAM) at Awardco serves as the client-facing technical expert and recognition subject matter specialist, aligning client objectives with the Awardco platform. The role provides consultative guidance, post-launch configuration and optimization, and white-glove project delivery to improve end-user experience. The TAM also supports sales on enterprise deals and liaises with product for escalations and feature requests.

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Required Skills

Product Expertise
Client Alignment
Technical Advice
Troubleshooting
Project Management
API Knowledge
SFTP Knowledge
Communication
Organization
Problem Solving

+5 more

Qualifications

Bachelor's Degree

About Awardco

award.co

Awardco is a SaaS employee rewards and recognition platform that helps organizations build culture, boost engagement, and incentivize performance through peer-to-peer and manager-driven recognition, service awards, and performance programs. It offers a global rewards marketplace (including gift cards, merchandise and Amazon integration), program management, analytics, and integrations with HRIS and communication tools to automate and scale recognition. HR and people leaders use Awardco to run incentive campaigns, celebrate milestones, and measure ROI on engagement initiatives. The platform is aimed at mid-market and enterprise employers seeking customizable, data-driven recognition programs to improve retention and productivity.