Technical Account Manager

AHEAD(1 month ago)

HybridFull TimeSenior$127,055 - $170,304 (estimated)Managed Services Client Experience

About this role

The Technical Account Manager at AHEAD is part of the Managed Services Client Experience team and serves as the primary technical liaison for assigned clients. The role focuses on guiding customers through IT transformation, aligning AHEAD’s managed services with their business goals, and maximizing the value they receive from these services. It involves significant client-facing interaction, travel, and coordination with internal sales, engineering, and client success teams. The position emphasizes strategic advisory, technical oversight, and continuous improvement of client environments.

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Required Skills

Client Management
Technical Escalations
Strategic IT Guidance
Health Assessments
Risk Management
Technical Reviews
Business Reviews
Cross Functional Collaboration
Account Profitability
Technical Documentation

+18 more

Qualifications

Undergraduate Degree
Cisco Certification
Microsoft Certification
Citrix Certification
VMware Certification
ITIL Certification
Project Management Certification

About AHEAD

ahead.com

AHEAD engineers customized data, developer, and infrastructure platforms to accelerate the impact of technology for modern enterprises. They provide platform solutions across cloud, hybrid, and on‑prem environments—covering infrastructure modernization, platform engineering, data platforms, DevOps, observability, security, and lifecycle management—along with managed services to improve IT operations. Combining strategy, implementation, and ongoing operations, AHEAD works with major cloud and infrastructure partners to help organizations migrate, modernize, and run critical systems with seamless integration and measurable outcomes.