Technical Account Manager

Innovative Solutions(22 days ago)

RemoteFull TimeMedior$93,117 - $124,008 (estimated)Account Management

About this role

The Technical Account Manager serves as the primary technical liaison for managed IT services customers, ensuring high-quality service delivery and strong client relationships. The role focuses on traditional IT services while offering opportunities to develop cloud and AWS expertise. It involves working closely with customers and internal teams to align technology with business goals and support account growth. The position is based in Rochester, NY and reports to the Manager of Account Management.

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Required Skills

Account Management
Customer Support
Service Performance Review
Technology Roadmapping
Customer Consultation
Technical Architecture
Security Controls
Escalation Management
Stakeholder Communication
Cross Functional Coordination

+26 more

Qualifications

Bachelor's Degree
Associate Degree
AWS Cloud Practitioner

About Innovative Solutions

innovativesol.com

Innovative Solutions is an IT services and digital transformation firm that helps small and mid-sized businesses and startups modernize infrastructure and drive growth through AWS cloud migrations, generative AI integration, and related managed services. Their mission is to shift client spend away from supporting legacy systems toward cohesive systems that acquire new customers, improve retention, and increase profitability year over year. They combine hands‑on implementation, automation and ongoing support to deliver measurable ROI and operational scalability.