Technical Account Manager

Bland AI(1 month ago)

San Francisco, CAOnsiteFull TimeSenior$120,000 - $180,000AI Engineering

About this role

The Technical Account Manager (TAM) at Bland AI is responsible for owning the post-sales journey, ensuring rapid deployment and measurable ROI for customers utilizing voice automation solutions. The role requires proactive problem-solving and collaboration with engineering teams to address technical issues, as well as identifying expansion opportunities and educating customers on best practices. Ideal candidates will have a strong technical background, exceptional communication skills, and experience in a fast-paced, customer-focused environment.

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Required Skills

Post-Sales Management
Customer Success
Technical Problem Solving
Stakeholder Engagement
Strong Communication
API Fluency
Integration Knowledge
Escalation Management
High EQ
Customer Advocacy

+5 more

Qualifications

Degree in Computer Science/Engineering or Equivalent Experience
5+ Years in Technical Customer-Facing Roles
Experience as a Technical Account Manager, Technical Lead, Solutions Architect, Customer Engineer or similar role
Fluency with API & Integration
Experience in Escalation & Incident Management

About Bland AI

www.bland.com

Bland AI is a cutting-edge communication platform that utilizes advanced conversational AI to automate phone calls, enhancing the customer experience for enterprises. With capabilities for both inbound and outbound communication, the platform offers customizable voices and seamless integration with existing systems, making it a versatile solution for customer support, sales, and operational needs. Recognized for its efficiency, Bland AI empowers organizations to scale their operations while maintaining high standards of customer engagement and data protection.