Technical Account Manager

Bland AI

3 months ago

San Francisco, CA

Onsite

Full Time

Senior

4 applicants

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About this role

The Technical Account Manager (TAM) at Bland AI is responsible for owning the post-sales journey, ensuring rapid deployment and measurable ROI for customers utilizing voice automation solutions. The role requires proactive problem-solving and collaboration with engineering teams to address technical issues, as well as identifying expansion opportunities and educating customers on best practices. Ideal candidates will have a strong technical background, exceptional communication skills, and experience in a fast-paced, customer-focused environment.

Skills

Qualifications

Degree in Computer Science/Engineering or Equivalent Experience5+ Years in Technical Customer-Facing RolesExperience as a Technical Account Manager, Technical Lead, Solutions Architect, Customer Engineer or similar roleFluency with API & IntegrationExperience in Escalation & Incident Management

About Bland AI

www.bland.com

Bland AI is a cutting-edge communication platform that utilizes advanced conversational AI to automate phone calls, enhancing the customer experience for enterprises. With capabilities for both inbound and outbound communication, the platform offers customizable voices and seamless integration with existing systems, making it a versatile solution for customer support, sales, and operational needs. Recognized for its efficiency, Bland AI empowers organizations to scale their operations while maintaining high standards of customer engagement and data protection.